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1.8 Based on 38 reviews
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  • Customers like
    • Price 6
    • Sucked 3
    • Previous purchases 2
  • Customers don't like
    • Customer service 10
    • Lack of intelligence 7
    • Slowness 4

made an order with these idiots, 5 days later get a call needing to verify order before it can get shipped. 5 days! call back, on hold for 30 minutes. speak to someone who says they can't deal with me because i ordered from tigerdirect.ca and not .com. find their number call them, on hold for 35 minutes, have to hang up. call back next day and am told they are closed although it's only 1 in the afternoon, makes no sense. call back the next... Read more

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I bought a computer and they sent me the wrong one. It was a dinosaur even worse than what i had ordered. I got the return authorization from them and sent it in. I called after not getting my return money back. They told me that it would be another week. It has been months and now i get a message that tigerdirect systemax is not working there anymore. I am out over 100 bucks for a computer and got no resolve or ever will. STAY AWAY FROM... Read more

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Apparently, on 2/15/16, Tiger Direct was repurchased (I guess) -- and their entire policy changed and they no longer honor any purchase after that date. I tried to get a copy of a sales receipt from 11/2014 without success. This was just for warranty refund purposes having nothing to do with Tiger Direct, only the credit card company. ALL I needed was a sales receipt (I lost it -- learn from my mistake!). They re-routed me to another company... Read more

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I had $20 gift card from Tigerdirect.om and now that gift card is useless. There website will not give you option to purchase with gift card. Never ever buy from Tigerdirect.com. I calledand email customers service and they replied "Hi, We regret to inform you that TigerDirect Systemax has shut down since last February 2016. Gift Cards cannot be used on the new Tiger Direct Business - PCM website. We apologize for the inconvenience. Sincerely,... Read more

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I ordered a laptop online on the 8th of april. I paid $172 and change. Somehow it got lost and they will not send me my email invoice. They say it does not exist. They are running a scam. They are false advertising

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I placed an over the phone order for a computer product. The sales rep asked me for my email address assuring me the information was only needed so they could contact me in case there was a problem with the order. Within a few minutes of completing the phone call I started to receive multiple emails trying to sell me other products. Every day I received many, many more emails. I contacted the complany repeatedly instructing them to stop sending... Read more

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I just purchased a computer only to find the price reduced by almost $300 before I had even received the shipment. The sales representatives could not address my problem, and told me they had no supervisor they could refer me to. According to this individual, tigerdirect "does not work this way". I was given a number for customer service (905-482-3201) and have been on hold for 2 hours. I don't think anyone is answering this phone - it is a... Read more

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Over the last few weeks I noticed that the daily deal is gone. They also had a large inventory of refurbished and open box items at pretty good prices. They apparently no longer sell these. There used to be a category but no longer. A search on refurbish brings up 10 items total. They no longer have a return policy. All sales are final. They are now called Tigerdirect business. I read that they were bought by PC Mall. Oh well. New Egg will... Read more

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I placed my first order with TigerDirect in Aug/2004, upon the referral of my car mechanic whose difficult to please. He highly recommended TD. Since then and until ~late Nov/2015, I have placed ~30 orders with TD and never had a problem. Most of my big ticket items and a lot of miscellaneous electronic purchases have been from TD. The ordering was always correct and the shipping was fast. I have learned a lot about computers over the years... Read more

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As of 12/24/2015, TigerDirect no longer accepts returns, refunds or exchanges on any merchandise. If I return a product for repair by the manufacturer under warranty, I will get a refurbished unit---I paid for a NEW one! BOYCOTT TIGERDIRECT UNTIL THEY CHANGE THIS POLICY. Also you can't get a refund...you're just screwed. This is totally unfair to the consumer---obviously a policy thought up by a bean counter who cares more about the bottom... Read more

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