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  • Customers like
    • Price 6
    • Previous purchases 2
    • Sucked 2
  • Customers don't like
    • Customer service 10
    • Lack of intelligence 6
    • Slowness 4

I placed my first order with TigerDirect in Aug/2004, upon the referral of my car mechanic whose difficult to please. He highly recommended TD. Since then and until ~late Nov/2015, I have placed ~30 orders with TD and never had a problem. Most of my big ticket items and a lot of miscellaneous electronic purchases have been from TD. The ordering was always correct and the shipping was fast. I... Read more

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As of 12/24/2015, TigerDirect no longer accepts returns, refunds or exchanges on any merchandise. If I return a product for repair by the manufacturer under warranty, I will get a refurbished unit---I paid for a NEW one! BOYCOTT TIGERDIRECT UNTIL THEY CHANGE THIS POLICY. Also you can't get a refund...you're just screwed. This is totally unfair to the consumer---obviously a policy thought up by... Read more

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Sound bar failed to work. Bought Black Friday as a Christmas gift. The 1st day we could call them was the Monday after Christmas. Their response....it's past the 30 days. FINALLY, after numerous calls and emails, they agreed to a refund, but I had to pay postage to send it back, which was almost half the price of the unit. THEN, they took forever to issue the refund, and only did when I kept... Read more

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I have a laptop I need to fix but this store isnt in Puerto Rico . I bought last year on February. Add comment

Bought a touch screen lap top from Tiger Direct online. When it came, we realized it has no touch screen hardware, or that it wasn't functional - in short, the operating system can not find any touch screen hardware. Used the online chat to try to get an exchange, and was told that "all sales are final", and that they would only credit me, and that I would get an email in 24-48 hours to tell me... Read more

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Beware before ordering from this company. I ordered online through Walmart.com the Marketplace vendor was Tiger Direct. I ordered 2 Ematic tablets for my grandkids for Christmas, and they do not work to download games, so I called the Tiger Direct Corporate Sales Office at 800-888-6111 and spoke to David who told me that I did not having any option for returning products ordered from their... Read more

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I have three bad experiences with Tiger Direct in getting my rebates after placing an order. The way it is set up it is impossible to get a rebate. I will stop using your service and also telling my friends about you. There is no paperwork put in the shipping box. Everything must be gotten by the purchaser, over the internet and from TigerDirect. By the time this is done the time for the rebate... Read more

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NEVER ORDER FROM TIGER DIRECT. GO TO BEST BUY OR SOME OTHER BOX STORE THAT CARES WHETHER OR NOT YOU GOT A GOOD PRODUCT AND IT DOES WHAT IT SHOULD. YOU'LL BE VERY DISAPPOINTED WHEN YOU GET YOUR PRODUCT, IN MY CASE TABLETS, TO FIND OUT THAT THE REVIEWS ON THEIR SITE WERE PROBABLY FAKE. THEN WHEN YOU CONTACT CUSTOMER SUPPORT THEY WONT DO ANYTHING FOR YOU EXCEPT TO SAY CALL THE MANUFACTURER. THE... Read more

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OK, I'll keep it short as I can. I ordered my TV on Black friday (11/27). It arrived two weeks late (12/19) at 6pm after making a delivery appointment for 3pm. The Delivery was made by a man and his wife in a minivan with their dog. On the delivery slip, I marked the package damaged, as the bottom of the box was flattened. I open the box and plug the TV in to find there is a huge crack going up... Read more

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Am very upset. Purchased a dvd player on 11/30/2015. Received a confirmation of order. Then, three days later told backordered. Today, 12/23/2015, called to inquire where my dvd player was. Was told that my order had been cancelled do to excessive orders. After speaking with customer service, went online to find out that this dvd player was available for in store purchase only now. ... Read more

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