Submit ›
or
  • Customers like
    • Price 8
    • Sucked 6
    • Previous purchases 2
  • Customers don't like
    • Customer service 11
    • Lack of intelligence 8
    • Return policy 5

I had $20 gift card from Tigerdirect.om and now that gift card is useless. There website will not give you option to purchase with gift card. Never ever buy from Tigerdirect.com. I calledand email customers service and they replied "Hi, We regret to inform you that TigerDirect Systemax has shut down since last February 2016. Gift Cards cannot be used on the new Tiger Direct Business - PCM website. We apologize for the inconvenience. Sincerely, Tiger Direct Business Customer Care Read more

Was this review helpful? 0 0

I ordered a laptop online on the 8th of april. I paid $172 and change. Somehow it got lost and they will not send me my email invoice. They say it does not exist. They are running a scam. They are false advertising Add comment

I placed an over the phone order for a computer product. The sales rep asked me for my email address assuring me the information was only needed so they could contact me in case there was a problem with the order. Within a few minutes of completing the phone call I started to receive multiple emails trying to sell me other products. Every day I received many, many more emails. I contacted the complany repeatedly instructing them to stop sending the emails. After about two weeks the emails finally stopped. I never ordered from this company... Read more

Was this review helpful? 0 0

I just purchased a computer only to find the price reduced by almost $300 before I had even received the shipment. The sales representatives could not address my problem, and told me they had no supervisor they could refer me to. According to this individual, tigerdirect "does not work this way". I was given a number for customer service (905-482-3201) and have been on hold for 2 hours. I don't think anyone is answering this phone - it is a sham. I have placed multiple orders with Tigerdirect and have never had a problem. I won't be ordering... Read more

Was this review helpful? 0 0

Over the last few weeks I noticed that the daily deal is gone. They also had a large inventory of refurbished and open box items at pretty good prices. They apparently no longer sell these. There used to be a category but no longer. A search on refurbish brings up 10 items total. They no longer have a return policy. All sales are final. They are now called Tigerdirect business. I read that they were bought by PC Mall. Oh well. New Egg will probably benefit. I will remove Tiger from my bookmarks. Read more

Was this review helpful? 0 0

I placed my first order with TigerDirect in Aug/2004, upon the referral of my car mechanic whose difficult to please. He highly recommended TD. Since then and until ~late Nov/2015, I have placed ~30 orders with TD and never had a problem. Most of my big ticket items and a lot of miscellaneous electronic purchases have been from TD. The ordering was always correct and the shipping was fast. I have learned a lot about computers over the years from dealing with TD. Since PCM took over TD, I can't say that I'm pleased with PCM's site. It... Read more

Was this review helpful? 0 0

As of 12/24/2015, TigerDirect no longer accepts returns, refunds or exchanges on any merchandise. If I return a product for repair by the manufacturer under warranty, I will get a refurbished unit---I paid for a NEW one! BOYCOTT TIGERDIRECT UNTIL THEY CHANGE THIS POLICY. Also you can't get a refund...you're just screwed. This is totally unfair to the consumer---obviously a policy thought up by a bean counter who cares more about the bottom line than customer satisfaction! I purchased an HP V242h 24" monitor and received a DOA product. ... Read more

Was this review helpful? 0 0

Resolved

Sound bar failed to work. Bought Black Friday as a Christmas gift. The 1st day we could call them was the Monday after Christmas. Their response....it's past the 30 days. FINALLY, after numerous calls and emails, they agreed to a refund, but I had to pay postage to send it back, which was almost half the price of the unit. THEN, they took forever to issue the refund, and only did when I kept bugging them. I will never deal with this company again. Read more

Was this review helpful? 0 0

I have a laptop I need to fix but this store isnt in Puerto Rico . I bought last year on February. Add comment

Bought a touch screen lap top from Tiger Direct online. When it came, we realized it has no touch screen hardware, or that it wasn't functional - in short, the operating system can not find any touch screen hardware. Used the online chat to try to get an exchange, and was told that "all sales are final", and that they would only credit me, and that I would get an email in 24-48 hours to tell me how to return the laptop to them. After having to wait for delivery, I'm now going to have to wait for up to 2 days to even know how to send it back to... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Tigerdirect.
Filing a new complaint about
×