58 views
New Reviewer
2 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

Do not buy anything from this company. I’ve never had such bad costumer service.

I ordered a new laptop and it does not work. It wouldn’t work as soon as I got it out of the box. They said they would issue me a full refund and I should’ve receiving a return mailing label in my email. I’ve called everyday for a week since then because I have not received anything.

Everyday they tell me it’ll be 48 hours. I’ve had to call HP twice because they claimed my case number was invalid. I’ve been put on hold and hung up on more times than I can count. All I want is my label so I can return the broken laptop and get my refund.

I’ve ask to speak to a manager but that only results in putting put on hold and no one picking up after 30 minutes. I guess I should contact a lawyer because I don’t think I’m going to ever see my refund.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Never heard of them. A lawyer can't do anything you can't do yourself except cost you more money.

Familiarize yourself with civil recovery procedures ; it is not rocket science and won't cost an arm and a leg and waste your time in a lobby or someone's office. "hung up on more times than you can count" I hope you've now realized that calling, calling, calling is the WORST way to do business ; calls vanish like a puff of steam in the wind and can't be proven.

Guest
reply icon Replying to comment of Guest-1632211

I got tired of the runaround & filed a claim in small claims court today. I'm in Texas...Let's see if they even respond. When I was in business, an old fellow told me that your best advertising AND your worst advertising is word-of-mouth.

Tigerdirect Reviews

  1. 40 reviews
  2. 23 reviews
  3. 7 reviews
  4. 2 reviews
  5. 1 review
Tigerdirect reviews