I ordered a few video cards from TigerDirect on 12/18/2013. These said they were in stock and would ship within 48 hours from a drop shipper. A week later, I chatted with their support reps. The reps told me they sent in a request to the drop shipper to get an ETA on my shipment date, however could not provide me with an ETA on the drop shipper contacting them. So I was left with a company trying to get an ETA on an ETA from a drop shipper. Customer service was dismal to say the least, no compensation or sympathy offered. A few days later I go back on the chat to try and get an ETA, the agent states that he has "put an expedited request in" to get me some information, and that I will hear back that day....Another week goes by and I head over to the TigerDirect facebook page. I post my experience and they tell me to email a support person. I emailed, was assured that my item would ship 12/30/2013 and it still has not yet shipped going into the new year. Whats the biggest issue I have with all of this, the very same video cards I ordered, TigerDirect put back up on their site several times throughout these few weeks stating that they were ready to ship within 48 hours. They totally not only deceived me, but every other customer that thought they would have cards ship.
I ordered these with expidited shipment on 12/18/2013 in hopes that I would have them by Christmas. They have not even shipped YET!
TigerDirect Customer service is pitiful, and I will never use them again, even if they have an item in stock over Newegg.
More Review Details
- Monetary loss:
- Product or service
- Video Cards
- Review category
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "Hi my name is Cristian Giacche, on 07/31/2015 with the claim #407343 you took our tv and when returned, it worked for a couple of months until it died. I took..."
- "I was facing problems with my AOL email account and got on Google to get a phone number for AOL. I somehow got the number 888-684-0619 to call. I called..."
- "The tech's advice about repairing a 5-yr old iMac is "junk it". They expect a 5-yr old product to fail and have designed the case to be prohibitively expensive to..."
- "My Sister from AL Khor Qatar sent me money via trans fast worth P 20,223.35 which I received it at mlhuilier just only P 20,098.00. Where's the remaining P 125.35?..."
- "Big time violation. The management allowed a lady who is a close friend to move everything from her filthy apartment into my 80 year old aunts apartment after the ***..."
- "We own a 2013 Honda CR-V it has performed very well until recently. The car was sitting in a parking lot . A crook came along side of the car..."