Not resolved
Customer service
Diversity of Products or Services
Price Affordability

Received an email on February 13, 2014 regarding the following item:

Sceptre 49" 2160p 60Hz UHD LED TV - 3840x2160, HDMI 2.0, 60Hz, HDCP Version 2.2, 3 HDMI, 1 USB 2.0, - U508CV-UMK

Ad clearly states in-store price of $499 plus a $100 rebate. This was an attempt to defraud- the subject line of the email even read "Last Chance for Valentine's Day - 49" 4KTV $399, 9" Tablet $49". When I attempted to chat with representative "Ivan," he repeatedly indicated the rebate ended the 12th, and that the email must've been delayed. Really? Delayed? "Last chance for Valentines Day" sent on February 13th, delayed?

Here is the whole evasive, poorly spelled transcript. Buyer beware.

| 14.02.2015 21:52:14 | Ivan Villas Puli: Hello Mike, my name is Ivan Villas Puli, how may I help you?

| 14.02.2015 21:52:52 | Mike: I received an email showing item KCE-102834407 for $399 after a $100 rebate. But when I click, it shows $599. Please advise.

| 14.02.2015 21:54:49 | Mike: Here is a clip

| 14.02.2015 21:55:04 | Mike: Capture.PNG (Rejected)

| 14.02.2015 21:55:42 | Ivan Villas Puli: Let me check, just for a moment.

| 14.02.2015 21:56:38 | Ivan Villas Puli: The item has a rebate offer but it is already done.

| 14.02.2015 21:56:46 | Mike: The screen capture doesn't seem to be uploading.

| 14.02.2015 21:56:55 | Ivan Villas Puli: Valid Dates: 02/10/15 through 02/12/15 .

| 14.02.2015 21:57:02 | Mike: I just received the email this morning

| 14.02.2015 21:57:31 | Mike: And even if the rebate is done, the ad says your price is $499, not $599.

| 14.02.2015 21:57:45 | Mike: Capture.PNG (

| 14.02.2015 21:57:50 | Ivan Villas Puli: The email may be delayed but if it will be for the rebate, it is only valid until February 12.

| 14.02.2015 22:01:58 | Mike: I just received the email this morning

And even if the rebate is done, the ad says your price is $499, not $599.

| 14.02.2015 22:02:19 | Ivan Villas Puli: You can check it on the rebate center page, click it and search using the item number.

| 14.02.2015 22:02:31 | Ivan Villas Puli: It will show you the coverage for the rebate.

| 14.02.2015 22:02:53 | Mike: THIRD TIME IVAN: even if the rebate is done, the ad says your price is $499, not $599.

| 14.02.2015 22:03:26 | Ivan Villas Puli: If the email was delayed, at that time when the rebate was offered, the prize is at $499.00

| 14.02.2015 22:03:46 | Ivan Villas Puli: Now the prize is $599.00 and we cannot lower it down to $499.00

| 14.02.2015 22:04:52 | Ivan Villas Puli: If you will notice as well is an in store prize not an online prize.

| 14.02.2015 22:05:22 | Ivan Villas Puli: The prize or offer at the store can be different from the prize and offer that we have online.

| 14.02.2015 22:06:09 | Mike: I know. i have family in Florida. This is typical false advertising from Tiger. I'll be passing this on to the Better Business Bureau. Good day.

| 14.02.2015 22:07:30 | Ivan Villas Puli: It is not a false advertising, prizes and offers can change that any given time or opportunity and it is not Tigerdirect who declare those offers or prizes.

| 14.02.2015 22:07:39 | Ivan Villas Puli: They come from the manufacturer.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of deceptive advertising and false emails. Please immediately contact the author of this review to discuss poor customer service of sceptre led tv and associated monetary loss in the amount of $200. Tigerdirect needs to issue a partial refund according to poster's claims.

Other people also mentioned sceptre led tv in their reviews. You may find this information helpful for further shopping at Tigerdirect. You can also consider other companies suggested by the author: Hhgregg or Bill Smith Appliances.

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