Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
0 comments

I have used Tiger Direct for years with good results.I recently contacted them to purchase a gaming desktop for my son for Christmas.

I selected one, placed my order and when my order confirmation came through the items status showed back ordered. I immediately called and cancelled my order. The lady was nice, order cancelled no problem. 27 days later my credit card was billed and a computer showed up on my door step.

I called to get it all sorted out. I was given a RMA#, a return shipping label and instructions for return. I did as instructed, TD received the computer, and now it's been over a month and no refund has been started. They keep saying when I call, we are sorry, I've escalated your request and you'll see your refund in 3-5 business days.

After asked many times to speak to a manager, but haven't yet been able to. They come up with excuses why there is no one available to talk to. If I demand to talk to someone they either get rude and hang up or put you on hold indefinitely.

I've waited for over 30 minutes and finally hung up.I've filled a complaint with my bank and at their suggestion a police report so we will see.

Review about: Tigerdirect Shipping Service.

Reason of review: Charged for item I didn't purchase. When arrived, I returned with approved RMA#. They received item, did not refund money..

Monetary Loss: $582.

Preferred solution: Full refund.

I didn't like: So bad so bad so bad.

Had an Experience with Tigerdirect?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

APPLE WHOLESALE STORE IS THE MOST RELIABLE WHOLESALER OD APPLW PRODUCTS BAR NONE! Apple Wholesale Store "On April 4, 2016 I bought 30 iphone se 64gb from Apple Wholesale Store because of course I have read all of the positive reviews online and also saw the..." Read more Asus Ethics, just a show off. Asus "I've bought an Asus laptop and it crashes as soon as it gets Windows updates. I Tried to recover, re-install, hide driver updates, etc.. didn't work and 3rd day of..." Read more TigerDirect.com Provided Horrible Service Tigerdirect "I purchased a Microsoft Office Suite from TigerDirect.com and received the product today, 08/31/2011. The manufacturer's seal on the case had been broken which shows that the product had previously..." Read more Asus - Do not chat! useless!!! call better Asus " I had a problem with motherboard. Couldn't find it on any websites and 2 computer repair shops said they cant help me after charging 50$(just to take it apart..." Read more Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle Rockport "This is what I wrote to Rockport: I am really surprised that rather than looking at the issue where your product has caused an injury, your response is purely focussed..." Read more Forest River - 40,000 miles few problems Microlite 21 ft frbs Forest River "Bolt that runs the slide in and out breaks often repairs at factory were very very good. Had repairs done while taking a plant tour. Not all divisions are the..." Read more Exxonmobil - The cashier cursed me! Exxonmobil "Cashier name was RENE. Service Station : MOBIL at 4605 Beverly Boulevard, Los Angeles, CA, 90004 operated by a dealer, Harry Hahn Date of Incident: 24th September 2017 at 8:43:59AM..." Read more Bank Of America - Notice On Account Bank Of America "My names are Valerie and i made payment to this account BANK NAME: HAYDEN PARKER ACCOUNT NUMBER: 488070012572 ROUTING NUMBER: 026009593 I MADE A PAYMENT ON THE 08/11/2017 AT 09:10..." Read more