I have used Tiger Direct for years with good results. I recently contacted them to purchase a gaming desktop for my son for Christmas.
I selected one, placed my order and when my order confirmation came through the items status showed back ordered. I immediately called and cancelled my order. The lady was nice, order cancelled no problem. 27 days later my credit card was billed and a computer showed up on my door step.
I called to get it all sorted out. I was given a RMA#, a return shipping label and instructions for return. I did as instructed, TD received the computer, and now it's been over a month and no refund has been started. They keep saying when I call, we are sorry, I've escalated your request and you'll see your refund in 3-5 business days.
After asked many times to speak to a manager, but haven't yet been able to. They come up with excuses why there is no one available to talk to. If I demand to talk to someone they either get rude and hang up or put you on hold indefinitely.
I've waited for over 30 minutes and finally hung up. I've filled a complaint with my bank and at their suggestion a police report so we will see.
Review about: Tigerdirect Shipping Service.
Reason of review: Charged for item I didn't purchase. When arrived, I returned with approved RMA#. They received item, did not refund money..
Monetary Loss: $582.
Preferred solution: Full refund.
I didn't like: So bad so bad so bad.