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I placed an order with TigerDirect this morning.I was supposed to receive $20 off using Visa Checkout but it didn't appear.

I tried their Live Chat to inquire, but Live Chat was offline. I tried calling but after going through the menu, I got disconnected. I called back and waiting on hold for 35 minutes. A person answered and said they couldn't pull up my order, even though I could retrieve the status online.

She then claimed she couldn't hear me and said if I still wanted to cancel, I would have to call back.I called back and I'm still sitting on hold 45 minutes later.

Reason of review: Poor customer service.

Monetary Loss: $132.

Preferred solution: Full refund.

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tigerdirect
#917307

Dear Tiger Customer,

I'm very sorry for the negative experience you encountered with us. Please contact directly and we can take care of this issue for you, roger.insua@syx.com

Best regards,

Roger Insua

TigerDirect.com

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