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I placed an order with TigerDirect this morning. I was supposed to receive $20 off using Visa Checkout but it didn't appear.

I tried their Live Chat to inquire, but Live Chat was offline. I tried calling but after going through the menu, I got disconnected. I called back and waiting on hold for 35 minutes. A person answered and said they couldn't pull up my order, even though I could retrieve the status online.

She then claimed she couldn't hear me and said if I still wanted to cancel, I would have to call back. I called back and I'm still sitting on hold 45 minutes later.

Reason of review: Poor customer service.

Monetary Loss: $132.

Preferred solution: Full refund.

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Dear Tiger Customer,

I'm very sorry for the negative experience you encountered with us. Please contact directly and we can take care of this issue for you,

Best regards,

Roger Insua

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