291 Tigerdirect Reviews | tigerdirect.com @ PissedConsumer

Mattye G

Mattye G |

Philadelphia, Pennsylvania

I Need to return a phone that I purchased last week

Jan 14, 2022

I need to get a return purchase order because I ordered the wrong phone and I need to get a refund on it. And I didnt have a receipt in this package with this order. I will not be ordering anything else from your company.

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Loss:

$40

Preferred solution: Full refund

User's recommendation: Absolutely Not

James C Jon

Impossible Return

May 10, 2021

2.4

I got some memory from tiger that didn't work. I tried to return it and was hassled from the start, being told 15% restock fee plus I had to pay return shipping. If that wasn't bad enough they told me to contact the manufacture for a case # who told me they don't do that. I told Tiger and the agent said yes they do and then hung up on me after a few rude words. Worst company I have ever dealt with hands down.Stay far away from Tigerdirect

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Loss:

$30

Pros:

Good prices

Cons:

Policy problems
Worst customer service ever

Preferred solution: Let the company propose a solution

User's recommendation: Don't do business with Tigerdirect

Marco G

THEY LIED TO ME

Apr 28, 2021

1.0

They lie to you and don't bother to contact customers when there is an issue with your order. They don't bother to update your account info; I have tried three or more times to update phone number; it's like they are using software that is more outdated than the cheap *** laptops that you buy.

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Loss:

$244

Preferred solution: Full refund

User's recommendation: DON'T BUY FROM TIGER DIRECT

Melissa M Obe

Worst company ever

Mar 01, 2021

1.0

Worst company ever. Called about an item I wanted that was out of stock. They told me it would be in stock Feb. 23 and I should get it the first week of March. So I ordered it on Feb. 5th cause I didn't really need it til the end of the month anyways. Well, here it is March now and it still hadn't shipped so I called them and they said they have no idea when or if it will ever ship. So now I'm back at square 1 having to find a laptop to order (from someone else!) and wait for it to come in from them when it was suppose to be here about now.

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Loss:

$123456

Preferred solution: Let the company propose a solution

Don G Qum

POOR customer service

Feb 25, 2021

1.6

I ordered a new monitor in the wrong size. It was never used, just set up on the desk. They are charging me 15% "restocking fee". The cords are still in the plastic wrap, the box is repacked the as when it arrived yesterday. VERY POOR CUSTOMER SERVICE! Order from anyone else.

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Loss:

$22

Preferred solution: Full refund

User's recommendation: Buy elsewhere

Albert D Dku

Failure to return product not as advertised

Feb 17, 2021

1.7

Purchased MSI laptop from TigerDirect. I was a long time customer, but after they refused to help me, communicate, or talk to me about a defective laptop I will purchase from Newegg or someone else. Purchased laptop for specific purpose and it didn't arrive with the features advertised. Refused to provide RMA and told to go to MSI who sent me right back to TigerDirect.

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Preferred solution: Full refund

User's recommendation: Beware

Daniel P Rts

RA#477****

Jan 12, 2021

1.2

Order # R477****. I called on DECEMBER 31st to get my RA#. Today is January 12th and I'm still waiting!!! I haven't opened the boxes and my wife wants a laptop instead of the desktop.. WHY IS THIS TAKING SO LONG????

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Pros:

I did get what i ordered

Cons:

Terrible customer service
Poor customer service

Preferred solution: I want my Original credit card CREDITED.

Anonymous

Guest-2364698

Delivery misinformation and lack of customer support

Jan 04, 2021

1.8

I ordered a computer with a shipping time of 3-6 business days. I ordered it from the place I was staying for 3 weeks since i would be there far longer than the delivery time. TigerDirect didn't process my order for 3 days and I realized it would be cutting it close, but I still had several days to spare. I decided to call and change the delivery to my home. Their customer service was down, and I could not get through fore several days. When I did finally get them, they informed me it was too late and there was nothing that could be done, the package would be delivered to the address 2 days AFTER I had to leave. I am not sure what happens now.

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Pros:

Cheap

Cons:

Poor customer service

User's recommendation: Go some other place even if it is a few dollars more. At least you might actually receive your package.

John P R

Refund not refunded

Oct 14, 2020

1.3

I waited on hold . You hung up on me

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Loss:

$350

Preferred solution: Full refund

Anonymous

Guest-2006714

Dalhart, Texas

Trouble getting refund. "A policy is posted," but where?

Jun 23, 2020

1.0

On March 18, 2020 my sister purchased a refurbished computer as a gift for me from TigerDirect.com that refuses to work as it should. It just quits while I am using it. Then, after disconnecting power cords & cables multiple times & reconnecting them, I can sometimes get it to boot back up. I've never been able to use a disc to load a program. Presently, the computer has been sitting turned off (3 weeks). They have my sister's $584.00 & she DOESN'T! They are telling me that I need to contact the company that sold them the refurbished computer for my refund. I'm sorry that TigerDirect has taken the stance they have on this refund. In the description it says, "1 Year Warranty," Our family has purchased several items from TigerDirect in the past with no problems. I think we've made our last attempt. When I opened a small business a few years ago, a friend told me that word-of-mouth can be your best advertising. Adding 6/23/20-Talked to Archer last night. Was told Tigerdirect doesn't make refunds. Guess I've seen the last of my $584.00. And, I asked for snail mail address for Tigerdirect. Was told, "We don't have that." Hmmmmmmmm. What are they trying to hide?

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Ami S Rtj

Spamming none stop ,even when unsubscribe harassment

Jun 11, 2020

1.0

Updated by user Jun 11, 2020

they harassing me with none stop emails for long time time is now to STOP

Original review Jun 11, 2020

have I start getting 100s of emails from Tiger direct promoting selling computer and accessories i unsubscribe 3-4 times ,twice i called and asked to be removed,. Still none stop same emails style="I never subscribed to them need to be stopped

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Cons:

Did not get item and suport refused to help
Overloading you with none stop emails

Preferred solution: stop emailing me

User's recommendation: They need to stop harassing and honor to unsubscribe

Anonymous

Guest-2088952

Spring Valley, California

Horrible

Jul 30, 2020

1.0

Do not use this company They are rude and condescending I am going to refuse my package and wait for probably a month to get my money back

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Preferred solution: Apology

TheInternationalPolo |

Orlando, Florida

Tiger direct doesn’t stop spamming

Jun 15, 2020

1.0

I dont wish to be on their mailing list Unsubscribed 7 times. Still get their garbage

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Tim L Hhp

Tiger Direct Refuses to Issue me a Return #

Jun 11, 2020

2.3

I have used Tiger Direct over the last 10 years and was a satisfied customer. I had an issue with an older computer, I odered 3 upgrade items. I decided I needed a new computer instead. It took over a week to get the return number for the first 2 items. For the 3rd item I was informed that it would take 7 to 10 days. 11 days later I was told it would take 2 weeks.I am now over a month. They have put me on hold and hung up on me 4 time this morning. Do not do business with this company!!!

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Preferred solution: Full refund

User's recommendation: Do not do business with Tiger Direct.

Ami Rjh

More spamming and unwanted emails

Jun 12, 2020

1.0

STiger direct doesnt stop send spamming emails even tho I unsubscribed 4 times They are pushy and not obey internet laws Next I will report to fcc

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Preferred solution: Apology

User's recommendation: Stay away. Don’t subscribe to their emails I did and still getting them none stop

Ami Rjh

Spamming. Not honoring unsubscribe

Jun 12, 2020

1.0

SI never subscribed to their email I get 50-60 a week. I unsubscribed They keep coming back. I called and ask them them to remove me if their list They emails coming back Low lives it harassment

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User's recommendation: Stay away read reviews

Contact Information

Website:

www.tigerdirect.com

Mailing Address:

9250 W. Flagler St. Suite 507

Miami, Florida 33144

United States

Phone:

(888) 278-4437

Contact Tigerdirect Customer Service

How satisfied are the customers?

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About

Summary

TigerDirect.com is a direct online retailer of computers and electronics. The company was founded in 1987 by Gilbert Fiorentino, Carl Fiorentino and Daniel Brown as Tiger Software. TigerDirect is headquartered in Miami, Florida. At the present time the company is a wholly owned subsidiary of Systemax. TigerDirect has offices and retail stores in 3 U.S. states. TigerDirect.com was introduced in 1990. The site provides different computers, electronics, books and software. TigerDirect is considered to be one of the 50 leading e-commerce websites. At Amazon.com TigerDirect has positive customer feedbacks and good rating. But Florida BBB gave TigerDirect an unsatisfactory rating.

Tigerdirect is ranked 758 out of 2839 in Appliances and Electronics category

Area Served

Worldwide

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Top Tigerdirect Reviews

"Satisfied"

"Impossible Return"

I Need to return a phone that I purchased last week

Impossible Return

THEY LIED TO ME

Worst company ever

POOR customer service

Failure to return product not as advertised

RA#477****

Delivery misinformation and lack of customer support

Refund not refunded

Trouble getting refund. "A policy is posted," but where?

Spamming none stop ,even when unsubscribe harassment

Horrible

Tiger direct doesn’t stop spamming

Tiger Direct Refuses to Issue me a Return #

More spamming and unwanted emails

Spamming. Not honoring unsubscribe

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