My husband and I bought a computer and a warrantee that included in home repair from Tiger Direct ($850). During the warranty period, the hard drive went bad. We called Tiger Direct and they referred us to Bankers Warranty Group for repair. Bankers Warranty Group referred us to Capital Computer Service for repair.
They gave us a phone number for Capital that is non-functioning. After many weeks of calling both Tiger Direct and Bankers Warranty Group, we still don't have our computer repaired. People from both entities repeatedly told us they would call us back and didn't. We are now forced to have the computer fixed on our own. All that money down the drain. Tiger Direct used to be a reputable company. Now they sell bad computers and warranty services that they cannot provide. I used to recommend them to friends... now I say stay away from this company.