0 comments

Bought a touch screen lap top from Tiger Direct online. When it came, we realized it has no touch screen hardware, or that it wasn't functional - in short, the operating system can not find any touch screen hardware.

Used the online chat to try to get an exchange, and was told that "all sales are final", and that they would only credit me, and that I would get an email in 24-48 hours to tell me how to return the laptop to them.

After having to wait for delivery, I'm now going to have to wait for up to 2 days to even know how to send it back to them, and then they probably won't credit me until they get it back and process it. It could be weeks before my money is "freed up" so that I can order a lap top from elsewhere - when the fault is with them - through either false advertising, or a faulty product.

Also - in dealing with their "chat" service - (I have a screen print of their "chat") - the font is so small as to be unreadable, and the size can not be changed. As a senior citizen with poor vision, this is an issue. Even my son could not read the name of the person I was "chatting" with, and he has perfect vision.

This is NOT the first problem with have with this company, and in fact, over the last decade, we've had problems each time we've dealt with them. Each time we've had to contact them, they've refused to take responsibility, for example: for missing proprietary wires on a refurbished desk top ... for 2 day shipping on a lap top which took a month ... etc.

I think people need to realize what they're getting into when dealing a company that sends out faulty products, or products with missing pieces, and then makes it difficult to deal with them once the customer is faced with the problem. They even refuse to take any responsibility at all (all sales final since Dec 24, 2015), and the customer is left with their money tied up in products that don't work.

See the article at http://consumerist.com/2015/12/28/tigerdirect-has-new-owner-wont-accept-returns/ for more information.

Look out for these people! They are not a good place to do do business with if what you're ordering is something you really need, and need in a timely way.

Note - graphic shows the ACTUAL size of the font in the "chat window", and it was not possible to change it in the browser. This would make utilization impossible for many people, especially the elderly.

Review about: Lenovo Thinkpad E550.

I didn't like: Return policy, Product quality, Lack of timeliness.

Review #769175 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Tigerdirect?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Lenovo cheated on me, NOT GETTING REFUND OR REPLACEMENT,  Lenovo is the worst company with the worst support ever Lenovo "List of all issues found with this Laptop at various time Touchpad RAM Frequency Dedicated Graphic Memory Top Case Bottom Case WIFI Device DVD Hinge Auto Restart Lenovo did not..." Read more Staples - Renege on toner guarantee Staples "stopped by Rochester MI store just now to get toner - NOT in stock despite contrary posted on their website. Asked for separate color & black cartridges at the advertised..." Read more I lost $5,000 with awstores.co they are a SCAM! The REAL Apple Wholesale Store is apple-wholesale-store.com Apple Wholesale Store "This website awstores.co is a complete scam and rippoff of the REAL Apple Wholesale Store ( apple-wholesale-store.com ). I found that site from the web and placed an order for..." Read more TigerDirect.com Provided Horrible Service Tigerdirect "I purchased a Microsoft Office Suite from TigerDirect.com and received the product today, 08/31/2011. The manufacturer's seal on the case had been broken which shows that the product had previously..." Read more Tradition Ecclesiastical Tailoring - Outstanding Quality and Service Tradition Ecclesiastical Tailoring "I am puzzled by the negative reviews on this site for this vestment supplier. I have ordered many products from TRADITION ECCLESIASTICAL VESTMENTS since 2013 - these include a biretta,..." Read more Coleman Furniture - Horrifying experience Coleman Furniture " purchased my sofa on April 23, 2017. I received a recliner sofa and love seat where the sofa has a gap between the base and the back.I sent over..." Read more Roca Labs & Don Juravin threaten me with a lawsuit if I leave a bad review...GO FOR IT! It will be fun Roca Labs "I have read many negative reviews on this man and his company but I also saw what I thought were good reviews. So when you make the call and they..." Read more Case Boss - My Items has not yet arrived from 16th May 2017 Case Boss "I'am here expressing my frustration as I was being informed that the Item will be shipped from 2-4 weeks time. But from 16th May until now, the Items has not..." Read more