Bought a touch screen lap top from Tiger Direct online. When it came, we realized it has no touch screen hardware, or that it wasn't functional - in short, the operating system can not find any touch screen hardware.

Used the online chat to try to get an exchange, and was told that "all sales are final", and that they would only credit me, and that I would get an email in 24-48 hours to tell me how to return the laptop to them.

After having to wait for delivery, I'm now going to have to wait for up to 2 days to even know how to send it back to them, and then they probably won't credit me until they get it back and process it. It could be weeks before my money is "freed up" so that I can order a lap top from elsewhere - when the fault is with them - through either false advertising, or a faulty product.

Also - in dealing with their "chat" service - (I have a screen print of their "chat") - the font is so small as to be unreadable, and the size can not be changed. As a senior citizen with poor vision, this is an issue. Even my son could not read the name of the person I was "chatting" with, and he has perfect vision.

This is NOT the first problem with have with this company, and in fact, over the last decade, we've had problems each time we've dealt with them. Each time we've had to contact them, they've refused to take responsibility, for example: for missing proprietary wires on a refurbished desk top ... for 2 day shipping on a lap top which took a month ... etc.

I think people need to realize what they're getting into when dealing a company that sends out faulty products, or products with missing pieces, and then makes it difficult to deal with them once the customer is faced with the problem. They even refuse to take any responsibility at all (all sales final since Dec 24, 2015), and the customer is left with their money tied up in products that don't work.

See the article at http://consumerist.com/2015/12/28/tigerdirect-has-new-owner-wont-accept-returns/ for more information.

Look out for these people! They are not a good place to do do business with if what you're ordering is something you really need, and need in a timely way.

Note - graphic shows the ACTUAL size of the font in the "chat window", and it was not possible to change it in the browser. This would make utilization impossible for many people, especially the elderly.

Review about: Lenovo Thinkpad E550.

I didn't like: Return policy, Product quality, Lack of timeliness.

Review #769175 is a subjective opinion of a user.

Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Tigerdirect?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

Worldwide TechServices - ABSOLUTELY DESTROYED MY ALIENWARE $3500 COMPUTER!!! Worldwide TechServices "The first guy came and fixed the laptop but damaged it cosmetically. Then they sent a completely nasty bizarre fellow to do a very simple job. He took apart the..." Read more Walmart - Do NOT buy a refurbished PC from Wal-Mart. Or the useless Service Plan. Walmart "I purchased a Dell Optiplex 780 model refurbished PC from Wal-Mart Online and will regret it until my dying day! It was $275 + $47 for the Wal-Mart Product Care..." Read more 7" RCA Tablet - Exploding Battery Rca "Bought a 7" RCA tablet (RCT6077W22) back on Friday this last Christmas from Wal-mart and it took only 7 months to die. The battery started to grow slowly. ..." Read more Tigerdirect - Review about Tv Repair from Fort Lauderdale, Florida Tigerdirect "Hi my name is Cristian Giacche, on 07/31/2015 with the claim #407343 you took our tv and when returned, it worked for a couple of months until it died. I took..." Read more Firefly Hoverboard - Hoverboard Review Firefly Hoverboard "Here is my story, I had purchased a Lamborghini 8 Houverboard from firefly, for a Christmas present for my son, after using it for only 10 days it started beeping..." Read more Gardenwinds - Riplock does NOT stop rips Gardenwinds "I paid 120 dollars for the replacement canopy (which fit perfectly) because their website claims it's "designed to withstand wear and tear from wind and stormy weather" and "The double..." Read more AILIHEN C8 Headphones with Microphone and Volume Control Ailihen "Ok, let me first say, I NEVER write reviews! But the seller followed up with an email and I have been so incredibly happy with these headphones that I decided..." Read more Steinhafels Wharehouse Steinhafels "We bought a dining room table. When the dining room table was delivered the delivery team could not have been more rushed to get me to sign off and let..." Read more