Tigerdirect - Tiger Direct Horrible Experience
After purchaseing a cheap steering wheel a thrustmaster universal challenge it went bad on the 31st day of having it. The wheel came with a 2 year warranty after contacting tigerdirect i was told to contact thrustmaster which sent me back to tiger with this email
Dear Travis Garrason,
Thank you for your request.
In order to resolve the issue you have encountered with your
Universal Challenge 5-in-1,
please refer to our response herewith:
We thank you for your choice of Thrustmaster products and for reaching
us regarding your issue.
As mentioned over the phone, you will have to get in touch with your
retailer and tell them that you have already phoned us and that you were
reassured about the two years warranty of all Thrustmaster products.
In case they refuse to have your wheel changed, please ask them for a
written answer telling you the reason they refuse to do so and also the
name of the person with whom you have spoken and a phone number where
they can be reached.
We are looking for your email telling us the status of your issue.
We hope that the information we have provided is useful and has
helped to resolve your query.
Have a good day and please remember that Hercules Technical Support
is at your disposal for any other information you may need.
You can reach us via the Web at the following addresses:
http://ts.hercules.com/eng for the latest updates and FAQs
or by telephone at one of the numbers listed on the following page:
Your Hercules Technical Support Agent, Octavian
Ok, so finally tiger will do a return but instead of a return they charge a 2nd steering wheel to my card without permission I call them back to get this charge canceled they did and gave me a shipping label and ra number but when i checked my bank acount they still charged for the wheel which over drafter me by 12 dollars. If I had this kind of money I would not have bought a cheap steering wheel in the first place. So my cheap steering wheel of 29.99 has costed me 63 dollars and some change and more to come on monday when bank adds more over draft charge. Thank you tigerdirect for being so great. I have purchased and sent more to tiger to purchase products over the years but never again.
Monetary Loss: $29.