Not resolved

Company information:

Tiger Direct

United States

After purchaseing a cheap steering wheel a thrustmaster universal challenge it went bad on the 31st day of having it. The wheel came with a 2 year warranty after contacting tigerdirect i was told to contact thrustmaster which sent me back to tiger with this email

Dear Travis Garrason,

Thank you for your request.

In order to resolve the issue you have encountered with your

Universal Challenge 5-in-1,

please refer to our response herewith:

We thank you for your choice of Thrustmaster products and for reaching

us regarding your issue.

As mentioned over the phone, you will have to get in touch with your

retailer and tell them that you have already phoned us and that you were

reassured about the two years warranty of all Thrustmaster products.

In case they refuse to have your wheel changed, please ask them for a

written answer telling you the reason they refuse to do so and also the

name of the person with whom you have spoken and a phone number where

they can be reached.

We are looking for your email telling us the status of your issue.

We hope that the information we have provided is useful and has

helped to resolve your query.

Have a good day and please remember that Hercules Technical Support

is at your disposal for any other information you may need.

You can reach us via the Web at the following addresses: for the latest updates and FAQs

or by telephone at one of the numbers listed on the following page:

Kind regards,

Your Hercules Technical Support Agent, Octavian

Ok, so finally tiger will do a return but instead of a return they charge a 2nd steering wheel to my card without permission I call them back to get this charge canceled they did and gave me a shipping label and ra number but when i checked my bank acount they still charged for the wheel which over drafter me by 12 dollars. If I had this kind of money I would not have bought a cheap steering wheel in the first place. So my cheap steering wheel of 29.99 has costed me 63 dollars and some change and more to come on monday when bank adds more over draft charge. Thank you tigerdirect for being so great. I have purchased and sent more to tiger to purchase products over the years but never again.

Monetary Loss: $29.

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