Not resolved

Update by user Feb 23, 2016


Update by user Jul 11, 2014

The Samsung went back to Samsung CEO about June 2014. The laptop was doing the same thing the 2 dells' did and it wiped out some of my information and data...

I wrote to the CEO of Samsung and after some reviews they kindly gave me a FULL REFUND. Tiger Direct would do nothing. I have since replaced it with an HP Touchscreen from HSN. Tiger Direct will never ever see my face in their store again..

Worst customer service ever and they sell lemons or refurbished... I say refurbished because there were 4 names listed under devices when I got it home, which should not have been there had it been cleaned properly and which I did pay extra for...

I contacted a few businesses to inquire about proving that fact but they said it would be impossible so I let it go... However, I am once again a proud owner of an HP Touchscreen...

Update by user Jul 27, 2013

I did update this but didn't know about the update button which apparently places it at the top. Short recap: Tiger has taken this Dell back and I now own a Samsung laptop but it was more expensive but I love it so far.

Thanks Tiger for putting me out of my misery after 3 mos. of haggling. I still will not go into your store again for anything. This was 3 mos.

of frustration, misery and stress I did not need repeatedly asking you to take this lemon back and getting refused until I came onto this site. Thanks Pissedconsumer for being here and giving us this platform.

Original review posted by user Jun 26, 2013

Day 14 at 8:35PM my dell wiped out everything I had placed on it. Day 15 I returned to Tiger Direct for a refund and was talked into taking a 2nd Dell.

Also a lemon, did the same exact thing after a few weeks... Turn it on and all the tiles are missing except for 3... Lost 800 + emails now, it just did it again tonight to me, all my programs want me to re-register. This Dell has been a lemon since purchase, want a refund.

Dell sent me to support, its been totally restored by remote control, updated but problem is still here...

How do I get a refund from this company who sold me a lemon, either Dell or Tiger Direct???? Neither is backing their product...fixing is no longer an option.

Monetary Loss: $900.

Company wrote 0 private or public responses to the review from Jun 26, 2013.
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Tampa, Florida, United States #680120

Update to my complaint, Tiger Direct Corporate apparently got involved and called the Gen Mgr here in Brandon who called me in turn to say we have options, please call me back. I did and they replaced the Dell with a Samsung altho I spent double the money for it :cry .

So far its working great, I am happy with the Samsung to date, had it about 3 weeks now and nothing has disappeared on me...

Thank you, it was a very fast response from Tiger and I appreciate that.


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