I have found tiger direct’s support to be the most horrendous I have ever encountered in 25 years of working with computers. As a former help desk manager I can say that I would fire the lot of them!
They have stalled me for months constantly responding that they needed my order number and problem description.
I have sent both the number and the request to them more than 20 times with the same response from them every time. Any 5 year old that could read could understand my request.
Of course, someone who can't speak English but is taking the job away from someone that does might have a problem with it.