I purchased a Microsoft Office Suite from TigerDirect.com and received the product today, 08/31/2011. The manufacturer's seal on the case had been broken which shows that the product had previously been opened. The product is wrapped in a cellophane type package which means that this product was repackaged and sold as a new product when it was obvious that it was used.
When I spoke with a tiger direct representative they said that it would take about 5 days to get a return authorization. Once a return authorization has been provided they will ship me a return package I will not receive a refund until the product has been returned.
I needed this software by a certain date for academic purposes and now I will have to purchase this product in-store from another retailer vs an online retailer as I need the product ASAP. This means that I will have to pay a much higher price and I will have to be short on the money I spent at TigerDirect.com until I receive their refund.
This was my first and last business transaction that I will ever have with this company. I will be posting pictures and a video recording online as documentation of my experience. If I am able to I will return to this site and post a link to this documentation.
TigerDirect.com has left me very unsatisfied and in bad situation. Never will I conduct business with this company again.
Thanks for reading,TrentB
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