Product: Tigerdirect Customer Care Clear all filters (14 of 14 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I called up TIGERDIRECT to try end exchange the part for a correct one. They didn't have the correct part that I needed. Then the customer service guy explained that there would be a 15% restocking fee. I explained that it wasn't my fault and that I had went off of...
Read more
Product
Tigerdirect Customer Care
#1191201
Reply to reviews
I'm an IT Consultant who has purchased thousands of dollars from this company in the past and cannot believe how unprofessional this company is at the moment. Tigerdirect is basically a "Buyer's Beware" outlet. If you value your sanity and your time...buy from Newegg...
Read more
Product
Tigerdirect Customer Care
I didn't like
  • Rude management
  • I cant describe
  • Lack of intelligence
#1180196
Reply to reviews
Called my 'special account manager' at Tigerdirect where I ended up getting the message that the person's answering service has not been set up. Now, 2 weeks in, the window for returning the item is closed. Worst customer service ever - even worse than Comcast! Do NOT...
Read more
Anonymous
Martin

After posting my review of Tigerdirect on Trustpilot (as requested by T/D) and on this website, we suddenly received RMA paperwork. Will post update on the process once it bec...

1.2
Product
Tigerdirect Customer Care
I didn't like
  • Availability of representatives
  • Poor quality and customer service
#1147590
Reply to reviews
I placed an over the phone order for a computer product.The sales rep asked me for my email address assuring me the information was only needed so they could contact me in case there was a problem with the order. Within a few minutes of completing the phone call I...
Read more
Product
Tigerdirect Customer Care
#832550
Reply to reviews
As of 12/24/2015, TigerDirect no longer accepts returns, refunds or exchanges on any merchandise. If I return a product for repair by the manufacturer under warranty, I will get a refurbished unit---I paid for a NEW one! BOYCOTT TIGERDIRECT UNTIL THEY CHANGE THIS...
Read more
Anonymous
Anonymous

Not sticking up for Tiger Direct - but they are going out of business and made that quite clear recently. I would avoid them at all cost - as they are liquidating their stuff...

2.4
Product
Tigerdirect Customer Care
I liked
  • Price
I didn't like
  • Return policy
#777319
Reply to reviews
NEVER ORDER FROM TIGER DIRECT. GO TO BEST BUY OR SOME OTHER BOX STORE THAT CARES WHETHER OR NOT YOU GOT A GOOD PRODUCT AND IT DOES WHAT IT SHOULD. YOU'LL BE VERY DISAPPOINTED WHEN YOU GET YOUR PRODUCT, IN MY CASE TABLETS, TO FIND OUT THAT THE REVIEWS ON THEIR SITE WERE...
Read more
Central City, Pennsylvania
Product
Tigerdirect Customer Care
#765123
Reply to reviews
I bought a laptop from TigerDirect.com for my mother this past thanksgiving as a christmas present, and it was probably the worst mistake I have made in a while. I wake up this morning to find my card had been charged TWICE, once on the 27th and once on the 28th for...
Read more
2.4
Product
Tigerdirect Customer Care
I didn't like
  • Customer service
  • Rude management
  • Lack of intelligence
#563246
Reply to reviews
I placed an order on Saturday. I checked both shipping and mailing address. Today I got an email saying that my order is on hold. When I called, I met with a very rude 'verifier' and an equally rude 'supervisor.' I wonder if she is a supervisor or just another line...
Read more
Product
Tigerdirect Customer Care
#520710
Reply to reviews
I received a laptop from tiger with a defect and was advertised to have wireless N capability that does not work. I tried to contact their customer support line waiting for many hours on hold with nobody answering. They try to tell you to contact the manufacturer if...
Read more
Product
Tigerdirect Customer Care
#370662
Reply to reviews
0 friends 1 review Lance Z. Boca Raton, FL 1.0 star rating 5/30/2012 We'll call you back... ANY problem in the world can be put off indefinitely with simply stating ..."I'll look into and call you back" Awful customer service. I mean truly awful. They pick...
Read more
Anonymous
Lance Z

A shame that I should have to go and waste hours of my time in order to get the squeaky wheel gets the oil syndrome. Tiger Direct had a chance 6 times over 6 months and stil...

Anonymous
TigerDirect.com Customer Servi

We do apologize for the inconvenience, so that we may provide you with assistance pertaining to your issue please contact us at customersatisfaction@help.tigerdirect.com with ...

Product
Tigerdirect Customer Care
#321607
Reply to reviews