Not resolved

I purchased a copy of Windows 7 Professional Retail from TigerDirect. This is the full version that includes both 32bit and 64bit DVDs. Before it even arrives, I received an email telling me that they were not sending me what I ordered. Instead, they sent me a 32bit OEM version without Microsoft support. In this email, TigerDirect support tries to convince that all versions of Windows 7 are the same:

"In regard to your recent order: Z#######, we would like to inform you that the Operating System you ordered is the OEM version and not the Retail version. It is the same operating system but what you will receive is the operating disc in an envelope instead of the retail box. We're sorry the detailed specs on our website did not include the specific version. We uploaded all the information as we received it from the manufacturer, and have now realized that the OEM specification was missing.

The rest of the specs are correct, so if you were not looking for a specific OS version there's no action to be taken. On the other hand, if you would prefer to have the full retail version please refuse the shipment upon arrival. It will be returned to our warehouse for a full refund. We apologize for any inconvenience this might cause, and we appreciate your business."

I emailed them immediately and told them this was not satisfactory but they continued to make excuses and claimed they were not responsible for advertising "Windows 7 Professional Full Retail " but then shipping me an OEM Windows 7 32bit, which is not even supported by Microsoft. This is fraud. I will be filing complaints this week with the BBB and the FTC.

Had an Experience with Tigerdirect?

Write a review


Terms of Service
Post Comment

You May Also Like

Lousy MSI tablet MSI "I bought MSI tablet 7", android 4.0.3, my very first affordable android tablet in 2013. It was a bad choice. The system was slow, sluggish, unstable, reboot all the time..." Read more APPLE WHOLESALE STORE IS THE MOST RELIABLE WHOLESALER OD APPLW PRODUCTS BAR NONE! Apple Wholesale Store "On April 4, 2016 I bought 30 iphone se 64gb from Apple Wholesale Store because of course I have read all of the positive reviews online and also saw the..." Read more Asus - Do not chat! useless!!! call better Asus " I had a problem with motherboard. Couldn't find it on any websites and 2 computer repair shops said they cant help me after charging 50$(just to take it apart..." Read more Apple Wholesale Store - is the best and safest place to buy wholesale apple products online Apple Wholesale Store "I got my order on 4/1/2016, I bought 20 iphone SE 64gb for $5,980fedex delivered in 1 day. I also got my 10 ipad pro's on 4/1/2016.I am very happy..." Read more Fine Trade's Charged $89-$200+ Shipping for $11 Product! Fine Trade "Fine Trade on Amazon's site charged me $89 shipping on a product that clearly stated Free Shipping! Taking advantage of Amazon's One-Click program, Fine Trade has set up many of..." Read more Amirite - A wonderful example of double standards and bias by management. Amirite "This is not a personal attack. This is a cold and objective observation of behavior by a particular moderator. Darkest Serenity routinely violates the site tou (rules, for the rest..." Read more Shopify - Scam/Rip Off Shopify " I ordered two bras off the website. Got a email confirmation of my order never got a tracking number emailed customer service never got a reply over a month..." Read more Vacation Travel Club - Freedom Getaways Vacation Travel Club "We just went to a 90 minute presentation last evening. It all sounded great, amazing, unbelievable. We did not sign up, although we were very enticed. It is $6895 for..." Read more