I purchased a television which included a 3d starter kit. the total price was 1799.98 plus shipping.
3 days later I went back to the web site and found another bundle that included the same TV and starter kt but added a basic blue ray DVD player for 1699.98 100 dollars less. I called the customer service department and spoke with one of those telephone answering people that is pretty tired of his job. You know the type. He just wanted to get you off the call as soon as possible.
I tried to explain to him that all I wanted was to match the price. He gave me an excuse that the computer would not allow an adjustment on the price. He was unable to do anything so I asked for his manager. He put me on hold for about 10 minutes.
I went and made breakfast while I waited. The manager finally came on and he sounded like he was hearing people complain all day. Of course. That's his job.
I explained my situation to him. He gave me the impression that he felt that I was trying to pull a fast one or to get away with something other than what I had called for. I only wanted to get the current price and the current special. He told me that the manufacturer was the one who dictated the current price through rebates to the retailer and not Tiger Direct.
If that's the case then Tiger Direct does nothing to protect the consumer me. I don't know if anyone will read this. Maybe someone will. I will never make a purchase from this company.
I'm not righting this because I need them to give me any money. I just want them to do whats right.
Review about: Tigerdirect Shipping Service.
Monetary Loss: $1799.